The arrival of the pandemic has forced institutions to reinvent themselves; In the case of the Guatemalan Consulate General in Los Angeles, different options have been implemented to handle appointments, a mandatory mechanism to report to those offices in the midst of the health crisis.
“It is not that there are no appointments, the appointments are there, but they are full,” explained Tekandi Paniagua, consul general, in reaction to complaints from users who cannot enter the system.
Paniagua assured that the citaconsularguatemala.com portal opens periodically, and that since December the available places for January and February have been exhausted.
However, next Sunday, February 28, the system will open at noon so that users can schedule their procedures for the month of March.
“Take five minutes to make your appointment, it is very easy and fast,” said the Guatemalan consul, detailing that it is essential to plan in advance the visit to that office to avoid last minute inconveniences.
In the midst of the pandemic, this consulate is serving about 190 people daily in different services, at least 90 users arrive for passport applications.
The official maintains that appointments can also be scheduled through the call center, but it takes more time because applications are channeled to the 23 consulates in the United States.
A practical mechanism is to communicate to the messenger of the Facebook page of the consulate. There they receive around 170 messages, which are answered by three officials at different times.
“We are deriving that information and attending to these people according to the severity and the proximity of availability of spaces,” he said.